ApeFest FAQ's
This is the official apparel store for Yuga Labs. We hope you're satisfied with your purchase in every way. If for some reason you’re experiencing issues, please take a look at our policy and data pages for fore info.
Feel free to reach out to support@apefest.com for any issues regarding ordering and fulfillment. Please expect to receive a response within 72hrs or less regarding any issue placed.
MERCH
HOW CAN I BUY APEFEST MERCH?
There will be several ways you can buy merch this year:
- Presale:
Preorder your ApeFest merch between 9am PDT, Oct 20 and 11:59pm PDT Oct 23 at store.boredapeyachtclub.com. Pickup onsite Friday, Oct 24 at Area15 from 12pm-5pm. Presale is pickup only, no shipping. If you want to wear your merch at ApeFest, presale is your best option. - Shop IRL on Saturday and Sunday between 12pm-7pm.
Note: in-person purchasing will not be available on Friday. Presale pickup only. - Order online for pickup onsite
Orders placed for pickup at ApeFest after the presale will be ready for pickup on Saturday or Sunday, depending on when your order is submitted. - Order online for delivery
Online ordering for ship-to-home will begin Friday, Oct 24 at 9am PDT. This is the best way to shop if you are unable to attend ApeFest this year.
Note: Orders placed for delivery to your home could take up to 6-8 weeks to ship.
WHAT TYPES OF MERCH WILL BE AVAILABLE THIS APEFEST?
Check out the ApeFest Vegas merch lineup here!
WILL MERCH BE THE SAME FOR PRESALE, ONLINE AND IRL STORE?
Yes! With a couple of exceptions, there will be 24 hand-painted BMW suitcases only available to order online for Presale pickup Saturday & Sunday. MBA items will also be available for pickup onsite only.
PRESALE
WHAT IS THE PRESALE?
Preorder will take place between 9am PDT, Oct 20 and 11:59pm PDT Oct 23 at store.boredapeyachtclub.com. Pickup onsite Friday Oct 24 at Area15 from 12-5pm PDT. Have your order confirmation ready to show a staff member in order to enter the store.
WILL IT BE TOKENGATED?
Yes, it will be tokengated for Ape holders.
WILL THERE BE ORDER LIMITS ON THE PRESALE?
Most merch is limited to 2 of each item per order. However, BABC items and Unboxing Web3 curated items are limited to 1 per customer and may sell out quickly.
WHAT WILL I NEED TO BRING WITH ME TO PICK UP MY PRESALE ORDER?
You will need your email confirmation to enter the store. You will not need a wristband for presale pickup.
HOW WILL I KNOW IF MY PRESALE ITEMS WILL FIT?
Please check the item descriptions to view the size charts and confirm your size before purchasing. All sales are final - no returns, refunds or exchanges. No exceptions.
ARE PRESALE ORDERS REFUNDABLE?
There are no exchanges or returns for presale items. No exceptions. Refer to our merch store terms of service for further details.
IRL MERCH STORE
WHERE WILL THE IRL MERCH STORE BE LOCATED?
At Area15 on the second floor. Lookout for signs onsite!
WHEN WILL THE IRL MERCH STORE BE OPEN?
- Friday, Oct 24: Preorder pickup only from 12pm-5pm PDT, no onsite purchasing. The IRL store will be open for browsing from 7pm-12am PDT. Online ordering will remain open during this 7pm-12am PDT window.
- Saturday, Oct 25: Open from 12pm-7pm PDT.
- Sunday, Oct 26: Open from 12pm-7pm PDT.
THE MERCH I WANTED SOLD OUT DURING APEFEST, CAN I STILL ORDER MERCH ONLINE?
Yes! You can continue to order merch online at store.boredapeyachtclub.com. Ship-to-home ordering opens Friday, Oct 24 at 9am PDT. Please note that online orders could take up to 6-8 weeks to ship.
WILL I BE ABLE TO TRY THE MERCH ON AT THE IRL STORE?
You will be able to hold merch up to yourself but you will not be able to try it on. We want to preserve the quality and condition of items for attendees. All sizes will be displayed for each sizable item.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
Credit cards (Visa, Mastercard, Amex) and debit cards will be accepted IRL and online. Crypto will also be accepted for online orders.
CAN I SHOP FOR MERCH AT THE APEFEST VENUE AND SHIP IT HOME?
No. If you are interested in having your merch shipped home, we would recommend ordering online through store.boredapeyachtclub.com. Ship-to-home ordering opens Friday, Oct 24 at 9am PDT. Orders could take up to 6-8 weeks to ship.
CAN +1s BUY MERCH OR IS IT ONLY FOR BAYC AND MAYC HOLDERS? CAN THEY PARTICIPATE IN THE PRESALE?
Everyone with a ticket—including BAYC and MAYC holders, and +1s—can buy merch at ApeFest Vegas; however the presale window will be limited to Ape holders only.
ORDERS & SHIPPING
WILL I NEED TO PAY DUTIES OR OTHER FEES FOR MY ORDER?
Yes. If you're ordering online and located outside of the US, you will be responsible for shipping, customs, duties, taxes, and delivery fees. For full terms, refer to the merch store Terms of Service at https://store.boredapeyachtclub.com/pages/terms-of-service.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Online orders placed for delivery (and not pickup) will take up to 6-8 weeks to ship.
I RECEIVED MY MERCH BUT IT HAS A DEFECT, WHAT CAN I DO?
You will have 14 days after the delivery date to report defective merch. Reports received after 14 days of delivery will not be considered. Please review our Terms of Service for more details on our Refunds and Exchanges policy: Terms of Service
I THINK MY PACKAGE MAY HAVE GOTTEN LOST OR STOLEN, WHAT CAN I DO?
You are solely responsible for filing a claim with the carrier if your package is stolen or lost after shipping.
NO FUNNY BUSINESS.
Your purchase and order is subject to our Terms of Service. We will be flagging suspicious purchases, and we reserve the right to decline, cancel, or reject any sales and orders that violate our terms. In such cases, we will provide a refund for any amounts received from such sales or orders. Examples of suspicious situations/purchases include but are not limited to:
- Your order is flagged by our security systems as potentially fraudulent, or an order is placed with bots or other automated ordering technology
- There is evidence that your order was purchased for the purpose of resale
- Your order was flagged for freight forwarding or shipping to an address or service provider to a prohibited country or region
- Your purchase or order exceeds product purchase limits (quantity and/or dollar amount)
WHO CAN I REACH OUT TO IF I HAVE QUESTIONS?
Please reach out to support@apefest.com or open a ticket in the BAYC Discord if you have questions or concerns.
APEFEST - THE BASICS
APEFEST DATE & TIME?
ApeFest takes place on Friday, October 24, 2025 from 6PM - 12AM. Vegas is one night only!
APEFEST LOCATION?
@ AREA15 in Las Vegas (3215 S Rancho Dr, Las Vegas, NV)
WHO CAN ATTEND?
BAYC and MAYC holders – and +1s with valid tickets on the tokenproof app.
Each holder can bring a +1 (18+ with valid ID) while tickets last.
TICKETS
WHEN DOES TICKETING OPEN?
Monday July 14th, 2025
HOW DOES IT WORK?
BAYC holders get a 15-minute head start. After that, tickets are first-come, first-serve for all BAYC/MAYC holders.
HOW MUCH DO TICKETS COST?
Apes: Free with a $169 refundable deposit that is refunded after check-in at the event.
+1s: $269 (not a deposit - this is a ticket cost).
WHAT PAYMENT METHODS ARE AVAILABLE?
All major credit cards will be accepted.
HOW DOES THE APE DEPOSIT WORK?
The $169 ticket will be refunded shortly after you attend the event and get scanned in. It will not be refunded if the ticket is not scanned in.
WHAT's THE DEADLINE FOR CANCELLING TICKETS FOR A REFUND?
Ape tickets and +1 tickets are both cancelable for a refund before Sept 24 at midnight EST. Refunds will not be granted beyond this point.
WHAT'S HAPPENING ON WHAT DAYS?
Friday | Oct 24 : ApeFest @ AREA15
Saturday + Sunday | Oct 25 + 26 : ComplexCon sponsored by ApeChain
WHAT ABOUT COMMUNITY EVENTS?
More info to come. Keep an eye on apefest.com
I HAVE MULTIPLE BAYC OR MAYC. CAN I REQUEST TICKETS FOR EACH ONE?
No, it’s one ticket and one +1 per holder, not per BAYC or MAYC.
CAN I ATTEND IF I SELL MY BAYC OR MAYC AFTER I GET A TICKET BUT BEFORE THE EVENT?
No, your BAYC/MAYC must be in your enrolled wallet to attend.
HOW DO +1S GET IN -- WILL MY GUEST GET A TICKET?
+1s will need to physically accompany you to enter the event.
I JUST BOUGHT A BAYC OR MAYC. CAN I REQUEST A TICKET? WHAT IF THE PREVIOUS HOLDER ALREADY REQUESTED ONE?
If you've recently bought a Bored Ape Yacht Club or Mutant Ape Yacht Club NFT and want to attend Apefest, you're still eligible to request a ticket. However, you will still need to claim your own ApeFest ticket(s). If tickets are no longer available, you are free to join the waitlist.
If someone who previously owned that same NFT has already claimed a ticket, their ticket won’t be valid at the time of entry, unless they have another BAYC or MAYC on the wallet used to claim.
There's two checks in place: first, when you claim your ticket, and second, when you check in at the event to make sure you are still holding a BAYC or MAYC on that wallet.
IF I DON'T GET A TICKET, HOW DO I GET ON THE WAITLIST?
If tickets sell out, you can add yourself to the waitlist directly from the ticketing landing page.
When an ape cancels their ticket or a +1 ticket, we offer the spot for those first on the waitlist.
DO I NEED TO KNOW WHO I'M BRINGING AS A +1 AHEAD OF TIME?
No – we will not request your +1s information. Just keep in mind that all attendees need to be 18+ at the time of ApeFest and will need to provide a valid ID.
IS THERE A SECONDARY MARKET FOR APEFEST TICKETS?
No. Selling +1 spots is also not permitted. If you see one for sale, keep in mind that +1 tickets only live in the ape holder’s tokenproof app, so a sold +1 ticket is basically a pinky promise. Don’t buy a pinky promise.
SOMEONE IS OFFERING TO GIVE OR SELL ME THEIR TICKET OR +1 SPOT. IS IT LEGIT?
Selling +1 spots is not permitted and tickets were not designed to be transferable, so there is no way to buy/sell/transfer a ticket. We’re unable to check for you whether a +1 offer is legit, so we recommend only joining as an ape’s guest if you know and trust them. If someone is offering you a ticket, keep the following in mind:
- There is no way to separate a guest ticket from the ape holder’s wallet ahead of the wristband claim. An ape’s +1 spot is bundled with their own ticket on their tokenproof app on their phone.
- All ApeFest tickets, including +1s, are tied to the holder’s enrolled wallet, tokenproof app, and mobile device; and all three are required to enter ApeFest.
- An email confirmation is not a ticket.
- Guest names are never submitted or recorded, so we will not be able to verify whether you are someone’s +1.
- There is no official secondary market for tickets. Never connect your wallet to a site you don’t know and trust.
VENUE DAY-OF LOGISITICS
ARE THERE ANY LOCAL LAWS/REGULATIONS I SHOULD BE AWARE OF?
All attendees must comply with all local laws and regulations and they are responsible for doing their own research.
WILL THERE BE FOOD? CAN I BRING FOOD INSIDE?
There will be snacks and food throughout the venue. You cannot bring outside food or drinks inside with you to the venue.
WHAT IF THE WEATHER IS BAD? IS IT INSIDE OR OUTSIDE?
This event will be rain or shine. The events will be a combination of inside and outside environments. Please dress accordingly.
ARE THERE CLOSED CAPTIONS AVAILABLE?
No, closed captions will not be displayed.
CAN I BE A JERK?
Please don’t. ApeFest organizers and event staff reserve the right to eject or deny entry to anyone who appears to be impaired, causes a disturbance to others, doesn’t follow ApeFest’s or the venue’s rules, breaks the law, or harasses anyone.
WHAT ARE SOME BIG NO-NOS?
Here is a shortlist of strictly prohibited items:
- Suitcases & large bags.
- Weapons of any kind.
- Laser pointers.
- No illegal drugs.
- Drones/recording devices.
- Kids (18+ Event).
WHAT ELSE SHOULD I KNOW?
We’ll be following Area15’s policies and their code of conduct. Additional venue FAQs can be found here.
COMPLEXCON
WHAT'S THE DEAL WITH COMPLEXCON?
ApeChain is the official web3 sponsor of ComplexCon. As an exciting bonus for ApeFest ticket holders, the first 1250 BAYC/MAYC to purchase an Apefest ticket will be eligible for a complimentary Complexcon ticket. All other ticket holders and +1's will be able to purchase discounted tickets.
HOW DO I GET MY FREE OR DISCOUNTED COMPLEXCON TICKETS?
Be part of the first 1250 BAYC/MAYC to claim an ApeFest ticket. More information to come.
WHERE DO I FIND MY COMPLEXCON TICKET?
Your Ape Premier ComplexCon ticket can be found in your Tokenproof wallet if you were part of the first 1250 BAYC/MAYC.
WHERE DO I GO TO BUY A DISCOUNTED +1 TICKET?
Apes are able to buy a discounted +1 ticket through ComplexCon. Check your email for a link and code. Ape Premier tickets are just $100 with pickup at ComplexCon Will Call. (LVCC West Hall).
ANYTHING ELSE I SHOULD KNOW?
Complexcon has an extensive FAQ that can be viewed here, including what you can bring and prohibited items.
TOKENPROOF
HOW DO I REQUEST TICKETS USING TOKENPROOF?
- Download the tokenproof app
Already have the tokenproof app?
Just make sure it’s updated.
2. Link your wallet
- Connect the wallet that holds your BAYC or MAYC token. You’ll sign a gasless message (no fees, no transactions) so tokenproof can verify it’s your wallet.
3. Get tickets when the window opens
- Go to http://apefest.tokenproof.xyz and click “Get Tickets.”Connect your wallet and follow the steps to join the queue.You’ll have 10 minutes to complete your checkout.
4. Check your tickets
- Issued tickets will show up in the app, and you’ll also get a confirmation email. Make sure you’ve updated the app and enabled push notifications.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Tokenproof uses Stripe as a payment processor, so we will accept any credit or debit card accepted by Stripe. If your payment fails please contact your card issuer.
WHEN/HOW WILL I KNOW IF I GOT A TICKET OR NOT?
You’ll get a confirmation screen at the end of checkout, as well as a confirmation email. Your ticket(s) will be in your tokenproof app.
I HAVE MY BAYC OR MAYC TOKEN LOCKED IN OR STAKED THROUGH PARASPACE OR BENDDAO. DO I NEED TO DO ANYTHING IN ORDER TO GET TICKETS?
Tokenproof no longer supports NFTs that are collateralized or staked through ParaSpace or BendDAO. If you plan to claim ApeFest tickets, you’ll need to move your assets off these protocols during the ticket claim process and throughout the event.
WHERE IS MY TICKET?
Your ticket will be in your tokenproof app, but remember, a BAYC/MAYC must be in your enrolled wallet at the time you scan the ticket at the event. You will not need to connect your wallet to enter or at any other point during ApeFest. Moving your BAYC/MAYC out of your enrolled wallet will invalidate it for entry even if it still appears in your tokenproof after moving. The ticket will only disappear from the tokenproof app if the ticket was canceled.
Note: If you do not have an ApeFest ticket within the Tickets tab of your tokenproof app, you do not have a ticket to the event.
CANCELLATION POLICY & DEPOSITS
I CAN'T MAKE IT!
To cancel your ApeFest ticket or +1 ticket, fill out this form and release your ticket to a fellow ape.
WHAT'S THE DEADLINE TO CANCEL AND GET A REFUND?
Cancel before midnight EST September 24, 2025 for a full refund of your ape holder ticket deposit and/or +1 guest ticket purchase.
WHY CAN'T I CANCEL THROUGH THE TOKENPROOF APP?
We’ll be handling cancellations manually this year so we can release canceled tickets in batches to waitlisted apes. We will be processing requests in the order we receive them.
I GOT A +1 BUT I DECIDED TO GO SOLO. WHAT SHOULD I DO WITH THE +1 SPOT? CAN I GET A REFUND FOR THE +1?
You can release your +1 spot into the waitlist pool by filling out this form. You will be refunded for your +1 purchase as long as you request cancellation before midnight EST September 24, 2025. Refunds will not be granted for +1 tickets that were not used.
CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
Nope.
Tickets were not designed to be transferable, so there is no safe way to transfer a ticket. Your ticket is only valid when it’s in the tokenproof account that was used to get the ticket.
Also keep in mind that the email confirmation is not a ticket. We will need to scan the ticket on your tokenproof app when you arrive to pick up your wristband.
WAITLIST
HOW DO I GET ON THE WAITLIST?
Once tickets sell out, you’ll see an option to join the waitlist on the apefest.com homepage.
HOW DO I GET OFF THE WAITLIST AND GET A TICKET?
We release open spots in batches each Monday. You’ll receive an email and push notification from tokenproof on Monday if you got off the waitlist, and you’ll have a 48-hour window to complete your ticket claim/purchase through the apefest.com homepage (don’t fall for scam sites).
STEP BY STEP WAITLIST:
- Add yourself to the waitlist by following this link.
- You’ll need to connect the tokenproof app with the wallet that holds your BAYC or MAYC.
- Keep the wallet that holds your BAYC or MAYC linked in your tokenproof app.
- If you have multiple wallets with multiple apes, make a note of which wallet you’re using to sign up for the waitlist.
- Turn on your notifications for tokenproof to make sure you get the push notification.
- Add @tokenproof.xyz to your email safe list so the email notification doesn’t get marked as junk or spam.
Still have questions after reading all of that?
Email support@apefest.com