Essentials FAQ's
This is the official apparel store for Yuga Labs. We hope you're satisfied with your purchase in every way. If for some reason you’re experiencing issues, please take a look at our policy and data pages for fore info.
Feel free to reach out to support@boredapeyachtclub.com for any issues regarding ordering and fulfillment. Please expect to receive a response within 72hrs or less regarding any issue placed.
Are quantities limited for Essentials?
Quantities are initially limited but we plan on keeping these styles in stock.
Are there purchase limits?
You will be limited to four items per SKU per checkout for untokengated items and two items per SKU per checkout for tokengated items. So for an untokengated item you could get four Smalls and four Mediums of the same shirt for example. But if you want more, you will need to finish your order and go through the checkout again.
Will Essentials be tokengated?
Some Essentials merch will be accessible to anybody (no tokengating) and some pieces will be tokengated to holders only.
How long will the drop last?
The Essentials collection will be open indefinitely.
What is your return policy?
All sales are final. No refunds. No exchanges. No exceptions.
If you believe your item(s) is defective, it must be reported within 14 days of receipt. Items may be shipped back at customer’s sole cost and expense.
You you have any additional questions about returns please reach out to support@boredapeyachtclub.com
What is your shipping policy?
You can view our shipping policy here: Shipping Policy
Can I track my order?
Tracking links will be sent to the email provided once your order has shipped.
I accidentally put the wrong shipping address, can I fix it?
If you submitted the wrong address, please report it immediately and we will do our best to fix it in time. Please note that once your package has shipped, we are no longer able to change the address and you will need to contact the carrier to reroute.
My items are stuck at the border, what do I do?
Please feel free to reach out to our customer support team at support@boredapeyachtclub.com to confirm the delay, and advise on next steps. In many cases we will be able to help with additional paperwork to secure a release. In some cases payment may be needed to release items and order. You are responsible for such payments, and Yuga is not responsible for reimbursing you for import fees, customs fees, additional duties, or international tax.
What if my package gets lost or stolen
If you suspect your package has been lost or stolen please file a claim with the carrier as soon as possible. In some cases Yuga may offer a replacement or refund.
Where can I find info on the clothing material, fit, and sizing?
All product information can be found on store.boredapeyachtclub.com by clicking into the desired item.
What payment types do you accept?
Visa, Mastercard, Amex, Coinbase
Why do you need my phone number?
In some instances the carrier may need to contact you in order to ensure successful delivery.
Do you ship to PO, APO, FPO?
Yes!
Who can I contact if I have more questions?
Please reach out to support@boredapeyachtclub.com and someone will respond within 72 hours. Note: Questions submitted on Friday may not receive a response until Monday.